5 Dedicated Teams For Your Project

1. Pre-Sales Team:
Product information

Our Pre-Sales Team is available to answer your questions about our solutions requirements and performance. They can conduct online demos to show features and capabilities before starting a project with our migration platform.

Please notice: Technical issues must be sent to the support team, and the “how-to” question should be directed to our consulting services.

For product information or live demos, don’t hesitate to get in touch with our Pre-Sales Team.

2. Sales Team:
Request a quote

Our Sales team is committed to understanding the scope of your project, defining your needs, and getting an accurate price quote for your project. All our solutions are fit for purpose, matching your requirements within a defined budget with no hidden costs.

Remember: When requesting a quote, please provide as much information as possible about your project specifications.

To get a quote or set a Proof of Concept, contact our Sales Team.

3. Partner Team:
Partnership & training

Our Partner Team helps you increase your business performance with an advantageous reseller collaboration. Our partner program offers a close working relationship and product training to ensure long-term business success.

Please note: When becoming a partner, we automatically assign one day of consulting services to monitor your first project.

Get more information and learn about the benefits of becoming a Partner.

5. Support Team:
Resolve technical issues

Our support team is dedicated to solving technical issues during the use of our solutions. We offer 2 types of support packages:

  • Free Basic Support available during business hours
  • Premium Support to cover technical needs out of business hours

Cloudiway Services Level Agreements (SLAs):

Severity level

Response time
Basic Support

Response time
Premium Support

Critical issues for all users
Platform services are down

1 hour

1 hour

The problem is persistent
affecting many users

8 business hours

1 hour

Low system performance or
issue affecting few users

Next business day

1 hour

Please beware: Support is available by mail, through the ticketing system. As this service is an expert in technical problem solving, it does not provide a service to answer “How to” questions.

Learn more about our Support packages.

4. Consulting Services:
Configure & learn “How to”

Our team of consultants are experts with a unique approach to cover the entire project from start to finish.

If you are using the platform for the first time or planning a large-volume project, our consulting services will help you configure a smooth migration. This is the best way to avoid critical errors and data loss.

Knowledge sharing is an essential part of our consulting expertise. We share best practices and guidance throughout the entire progress of your migration:

  • Kickoff meeting to define the scope of the project
  • Help in defining the migration path
  • Guidance for configuring the platform to your needs
  • Direct contact is available by phone or Skype
  • Assistance for “How to” questions
  • Weekly updates & reports
  • Post-meeting recommendations and feedback

Please note: Consultants are not support engineers, technical issues (bugs) should be handled by our support team for faster response.

See how we support projects with our Consulting Services.

Want to know more? Our Help Center is a centralized repository where information about Cloud Migration and Coexistence is stored, organized, and then shared.

You can go to learn any and everything you’d ever need to know about our products and services, tenant-to-tenant migration, and coexistence. Click here to access the Cloudiway Help Center.


“If you are planning to use Cloudiway platform for the first time or running a large volume migration, we highly recommend one day of consulting services to get your project started on the right track.”


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