Our Pre-Sales Team is available to answer your questions about our solutions requirements and performance. They can conduct online demos to show features and capabilities before starting a project with our migration platform.
Please notice: Technical issues must be sent to the support team, and the “how-to” question should be directed to our consulting services.
Our Sales team is committed to understand the scope of your project, define your needs, and get an accurate price quote for your project. All our solutions are fit for purpose, matching your requirements within a defined budget with no hidden costs.
Remember: When requesting a quote, please provide as much information as possible about your project specifications.
Our Partner Team helps you increase your business performance with an advantageous reseller collaboration. Our partner program offers a close working relationship and product training to ensure long term business success.
Please note: When becoming a partner, we automatically assign one day of consulting services to monitor your first project.
Our support team is dedicated to solve technical issues during the use of our solutions. We offer 2 types of support packages:
Cloudiway Services Level Agreements (SLAs):
|
Severity level |
Response time |
Response time |
| HIGH Critical issues for all users Platform services are down |
1 hour |
1 hour |
| MEDIUM The problem is persistent affecting many users |
8 business hours |
1 hour |
| LOW Low system performance or issue affecting few users |
Next business day |
1 hour |
Please beware: Support is available by mail, through the ticketing system. As this service is expert in technical problem solving, it does not provide a service to answer “How to” questions.
Learn more about our Support packages
Our team of consultants are experts with a unique approach to cover the entire project from start to finish.
If you are using the platform for the first time or planning a large volume project, our consulting services will help you configure a smooth migration. This is the best way to avoid critical errors and data loss.
Knowledge sharing is an essential part of our consulting expertise. We share best practices and guidance throughout the entire progress of your migration:
Please note: Consultants are not support engineers, technical issues (bugs) should be handled by our support team for faster time response.
See how we support projects with our Consulting Services.
Want to know more? Our knowledge base is a centralized repository where information about Cloud Migration and Coexistence are stored, organized, and then shared. You can go to learn any and everything you’d ever need to know about our products and services, tenant to tenant migration, and coexistence. Click here to access the Cloudiway kb.
