1.1. What can be migrated?
When migrating from G Suite to G Suite, all the following mail-related items can be migrated:
Migration takes place between existing mailboxes. This means that mailboxes must exist in the target at the time of migration. Before starting a migration, please ensure that all mailboxes to be migrated have had their target mailbox created in the target domain (steps are included in this guide).
This guide is aimed at experienced system administrators who are capable of connecting to remote systems and using a variety of administration tools.
Although we provide support for our own products, we do not provide support for third-party products such as PowerShell or server administration of Google or Exchange.
If you are concerned you might have any difficulty completing these steps, please consider a solution with our consulting team, contactable via firstname.lastname@example.org. This will ensure a fast, cost-effective, and stress-free implementation.
2.1. Before you start
Before you start, you will need to ensure you have the details outlined in the following table.
|Cloudiway login||Stores details and provides communication between the systems you already use.||https://apps.cloudiway.com|
|Knowledge base access||Our extensive knowledge base is always accessible, with videos, troubleshooting tools, samples and more.||https://kb.cloudiway.com|
|G Suite API console||Required to enable APIs and to download the G Suite private key. This can be accessed via your Google Admin account.||https://console.developers.google.com|
|Google Admin console||The Admin console is where administrators manage Google services for people in an organization.||https://admin.google.com|
2.2. G Suite — Set permissions for the service account
https://www.googleapis.com/auth/admin.directory.resource.calendar.readonly, https://www.googleapis.com/auth/calendar, https://www.googleapis.com/auth/gmail.labels, https://www.googleapis.com/auth/tasks.readonly, https://www.googleapis.com/auth/contacts.readonly, https://www.googleapis.com/auth/gmail.imap_admin, https://www.googleapis.com/auth/gmail.readonly, https://www.googleapis.com/auth/admin.directory.user.readonly
7. Click on the Authorize button
NOTE: 1. Each scope must be separated by a comma.
2. Some scopes require slashes (/) at the end and others don’t: please use the above strings.
3. If you add another scope later, existing scopes will be removed: you need to add the whole list at the same time.
4. The last scope “admin.directory.user.readonly” is required only if you want to import users.
Regarding your other G Suite account, the process is relatively the same except the scope:
https://www.googleapis.com/auth/admin.directory.resource.calendar, https://www.googleapis.com/auth/calendar, https://www.googleapis.com/auth/gmail.labels, https://www.googleapis.com/auth/tasks, https://www.googleapis.com/auth/gmail.insert, https://www.googleapis.com/auth/gmail.readonly, https://www.googleapis.com/auth/contacts, https://www.googleapis.com/auth/gmail.imap_admin
3.1. Create your G Suite source connector
For Cloudiway to migrate your email, it needs to be able to communicate with both your source and target domains. To do this, Cloudiway uses connectors, which are configured on apps.cloudiway.com. You will need to set up a connector for each source tenant you wish to migrate and each target tenant that mail should be migrated to. Follow the steps below to configure a G Suite source connector.
3.2. Create your G Suite target connector
With the source connector now configured on the Cloudiway platform, it’s time to create and configure the target connector. Use the same process to create your target connector.
3.3. Configure the global settings for migration
Now that you have set up at least one source and target connector, you’re ready to configure your global settings. Using the Cloudiway platform, this is simply a matter of selecting what you want to migrate.
By default, the global migration settings are configured to migrate everything but the Trash folder. You can toggle these from the Global Settings option on the Cloudiway platform. You can also specify which emails to migrate according to their date and timestamp (in UTC).
Most of the options are self-explanatory. The Convert Email Address option needs further explanation. When activated, this option rewrites email addresses found in the header and replaces source email addresses with their corresponding target email addresses.
For example, if Bob sends an email to his colleague to Chloe from his source address email@example.com to firstname.lastname@example.org and a week later, after migration, email@example.com replies to Bob, the Cloudiway platform has already updated SMTP header in Bob’s original email in her inbox, so her reply will be sent to firstname.lastname@example.org.
For migrations where the only email address change is the domain name (such as Bob’s email address above), the Cloudiway platform uses the domain name defined in the target connector to convert source email addresses.
For migrations where both the domain name and the username change (for example, email@example.com becomes firstname.lastname@example.org), the Cloudiway platform already uses a mapping table to link each user. This mapping table is also used by the Convert Email Addresses option in this situation. Therefore, it’s important that all users exist in the mapping table before migration begins (this guide contains instructions).
Note that users in the mapping table do not require a license until you’re ready to migrate them. Therefore, you can assign the free ‘No license’ option to all your users prior to migration. Having a complete mapping table is also required if you plan to use Cloudiway’s free/busy calendar tool in conjunction with mail migration.
The Convert Email Address option is switched on by default (and is best left on). Make sure your user list is up to date to benefit from this functionality.
Convert X500 Email Address is not used for the G Suite Migration
From the same Mail Migration area of https://apps.cloudiway.com, click on Global settings by default
3.4. Import or create your users
There are a number of ways to add users that you wish to migrate. These include:
Regardless, each user will need to be assigned a license type — Trial (limited to 100 MB), Education, Standard, Archive, or No License (used for adding users to your mapping table regardless of migration plans).
3.4.1. Option 1: CSV import
If you have a CSV file of all your users, you can upload the file to Cloudiway. The file must have the following fields in the header row:
Note that many browsers limit CSV file uploads to 5000 lines, so files larger than that should be split up and uploaded separately. Data already uploaded will not be overwritten, so you can upload as many files as required.
The BatchName field can be left blank. If required, you can use this field to name different batches so they can be run in a certain order. A sample CSV file is available for download during the steps outlined below.
3.4.2. Option 2: Import Users tool
Cloudiway’s Import Users tool helps you to retrieve users from your source tenant. The functionality works via Identity Access Management. The tool requires you to specify any transformation rules you wish to apply. It will then add new users in the Mail Migration User List view within the Cloudiway platform.
This is an advanced tool that is best used in partnership with Cloudiway consultants. If you are interested in using this option, please get in touch with your Cloudiway contact.
3.4.3. Option 3: Single user creation details
Many of our first-time customers create a single user for testing purposes. This provides a means of watching the migration process without affecting all users. Single users can also be created for migrations affecting just a few users.
3.5. Recreate your resources (using provisioning)
The Cloudiway platform provides a free resource creation tool to customers performing mail migrations from G Suite to Office 365. Recreate rooms and equipment using the steps below.
3.6. Activate and monitor your migration
Now that you have performed all the pre-migration steps within your tenants and within Cloudiway, you’re ready to migrate. We recommend you run a test migration on a single user first to check that your configuration produces the outcome you expect.
To start your migration, select the users or batch you wish to migrate and click on the Start button. Your batch will be scheduled and will begin as soon as resources are available. By default, a hundred migrations can be run concurrently per connector.
Don’t forget that Cloudiway migration platform supports delta passes and that migrations are therefore incremental; every time you restart the migration of a mailbox, only items that haven’t already been copied to the target will be migrated. The platform, therefore, does not duplicate items in the target.
3.7. Migrate permissions globally
You can globally migrate permissions for mailboxes through the Cloudiway platform.
NOTE: Once you start the process of setting permissions, it cannot be stopped.
Cloudiway provides an extensive knowledge base with many resources, including common error messages, video guides and downloads.
Please visit the entire knowledge base here (where you can search for keywords or read through topics): https://kb.cloudiway.com/
The knowledge base also contains information on how you can ask for further support, should you require it.lick on Security, then Advanced settings (you might need to click on Show more to see this)