This guide is dedicated to the new Cloudiway migration product. If you wish to use this new version, please contact us.
Overview:
Cloudiway’s Teams migration solution helps businesses perform technical migrations through a simple SaaS interface. As a result, Teams migrations require no additional software installation or overhead, and migrations can be performed securely and quickly.
This guide is aimed at experienced system administrators who are capable of connecting to remote systems and using a variety of administration tools.
The Cloudiway Platform allows migrating the Microsoft Teams and the Office 365 unified Groups.
1.1. What is migrated
You will find the list of what can be migrated on this page: Microsoft Teams Migration.
1.2. Performance & Security
For more information about security, please refer to this article.
For more information about migration performance, please refer to this article.
1.3. License Management
Cloudiway platform automatically assigns the licenses, for more details regarding the license management, check out this page.
1.4. Delta Passes
Delta migration is a Cloudiway functionality that allows you to migrate incrementally. Changes are migrated during delta passes. Deletions are not propagated.
1.5. Support
Although we provide support for our own products, we do not provide support for third-party products such as PowerShell or server administration of Microsoft products.
If you are concerned you might have any difficulty completing these steps, please consider a solution with our consulting team, contact us. This will ensure a fast, cost-effective, and stress-free implementation.
2.1. How it works
Migration uses a mix of Graph APIs and CSOM calls. Therefore it requires to configure specific permissions at the source and at the target to execute Graph and CSOM calls.
2.2. Source Prerequisites
2.3.1 Create a source Office 365 service account
First, we recommend to create an account dedicated to the migration, that can be deleted once the migration is completed.
2.3. Target Prerequisites
2.3.1 Create a target Office 365 service account
We recommend to create an account dedicated to the migration, that can be deleted once the migration is completed.
Cloudiway automatically creates the team, therefore it doesn’t have to exist prior to the migration. If it already exists, it will be used and data appended to it.
2.3.2. Source Azure Active Directory Application
Graph APIs calls are performed through an Azure Active Directory Application which is granted specific permissions.
You can either create an Azure Active Directory Application manually or let the platform create one for you.
Please consult how to create the Azure Active Directory Application and associated permissions.
2.3.2. Target Azure Active Directory Application
Graph APIs calls are performed through an Azure Active Directory Application which is granted specific permissions.
You can either create an Azure Active Directory Application manually or let the platform create one for you.
Please consult how to create the Azure Active Directory Application and associated permissions.
2.2. Mapping Table
In Microsoft Teams, there are permissions and metadata (createdby, modifiedby, etc.) that contain email addresses. During the migration, these addresses must be converted into target accounts.
To achieve this, Cloudiway uses a mapping table to perform the conversion.
Important: the mapping table must be exhaustive, any missing email address will not be converted, and would end up with loss of file permissions and metadata. Cloudiway automatically populates this mapping table when source users are discovered by Get List functionality from Mail or File sections. However, make sure if the mapping table was populated automatically that you are not missing any email address.
To facilitate the Teams migration, the Cloudiway platform needs to be able to communicate with both your source and target domains. To do this, Cloudiway uses connectors. You will need to set up a connector for each source tenant and each target tenant. Please refer to this page to configure your connectors.
For large projects, it’s possible to create multiple connectors that will be used in parallel. Please contact Cloudiway consulting services if you need to set up such configuration.
Note: to test the migration, you can use a Trial License, please consult this article to assign a Trial License.
To perform the Group migration, navigate to Sites > Group List
You have 3 different methods to fill the list:
4.1.1. Option 1: Get List
The Get List entry under the MIGRATION menu connects to the source and retrieves the full list of teams and unified groups.
This is a useful tool which provides you with a complete picture of groups and teams to be migrated.
Select the connector you want to connect, click on GET.
Note: you can monitor the progress of this task in the Global Logs.
Once the job is completed, the list displays all the teams. Next, you need to assign a target connector to all the entries.
Select the entries, click on MANAGE, then Assign Target.
Select the connector, click on Assign.
Note: if your discovery has found unified groups, you can either migrate to unified groups or Microsoft Teams. You can change the target with the option MANAGE, Change Target Recipient, and select unified groups or teams.
4.1.2. Option 2: CSV file import
If you have a CSV file of all your teams, you can upload the file to Cloudiway.
Click on MANAGE, Import, select the CSV File, the Source and Target Connectors, then click Upload.
4.1.3. Option 3: Create an entry manually
Many of our first-time customers create a single team for testing purposes.
Click on MANAGE, Create.
Click on OK.
Add a Prefix to the Target?
You can add a Prefix to the Target Group Name and the Target Group Email Address.
In the Group List, check one or multiple objects, go to MANAGE then click on the “Add Prefix” button.
Enter the Prefix in the pop-up then SAVE.
At this point, you are ready to migrate.
You can review the settings in Global Settings.
| Membership Migration | Enable the migration of team members |
| Conversation Migration | Enable the migration of channel Conversations, read more. |
| Planner Migration | Enable the migration of Planners |
| Mailbox Migration | Enable the migration of team mailboxes |
| Mentions Migration | Enable the migration of Mentions |
| Migration of TermStore | Enable the migration of TermStore, therefore you can safely leave it Off by default unless you have customized it. |
| Migration of Permissions | Enable the migration of Permissions (files permissions...) |
| Migration of Sharepoint | Enable the migration of SharePoint sites associated to the team |
| Keep in target | Keep files if already present at the target (existing files will not be overwritten) |
The audit is optional and purely informative. It consumes the Cloudiway license. You do not have to run it, unless you wish to see how many Channels, files and folders you have in the source Microsoft Team.
This feature reports information about the Source team:
To Audit a team, in Group List, select it and click on MIGRATION, Audit.
The 
icon indicates a private channel. Please see this article to learn more about how to migrate private channels.
The pre-processing tool creates the team at the target if it doesn’t already exist.
What does the pre-processing tool in detail?
At the source:
At the target:
To pre-process a team, in Group List, select it and click on MIGRATION, Pre-Processing.
The group or team is now ready to be migrated.
Before starting the migration, you must run the pre-processing (see step above) of the team.
To start the migration, in Group List, select it and click on MIGRATION, Start.
This will schedule the migration. The migration will start as soon as there is a free spot on the platform.
You can monitor your migration by clicking on the team in the list.
Cloudiway provides an extensive knowledge base with many resources, including common error messages, video guides, and downloads.
Please visit the knowledgebase here: https://help.cloudiway.com/
