1. Dropbox to Google Drive migration with Cloudiway

When migrating to Google Drive or Google Shared Drive, it is important to consider several performance aspects to ensure a successful migration.

  • Data size: The amount of data being migrated can have an impact on the performance of the migration.

  • Google API have built-in throttling mechanisms. Throttling refers to the limiting of the rate of incoming and outgoing requests to the Google servers, designed to maintain the performance and stability of his services. Consequently, Google is limiting the number of requests per second.

  • For more information about migration performance, please refer to this article.

At Cloudiway, we prioritize a high level of security for your Dropbox to Google Drive Migration.

Cloudiway infrastructure is fully hosted in Microsoft Azure, and leverages Azure Security certifications. We work closely with Microsoft and are fully involved in large migrations managed by Microsoft. As such, Cloudiway passed the Microsoft SSPA (Supplier Security & Privacy Assurance Program) certification (  ) 

More information about Cloudiway security is available here:   

You need to purchase  Cloudiway File Migration Licenses.

Cloudiway platform automatically assigns the licenses. For more details regarding the license management, check out this page.

Delta pass migration is a Cloudiway functionality that allows you to migrate incrementally. Changes are propagated during delta passes.  However, deletions are not propagated.

You can refer to this article for more information : Dropbox To Google Drive delta pass mechanism.

Although we provide support for our products, we do not provide support for third-party products such as server administration, Dropbox administration or Google products. In order to run your Dropbox To Google Drive migration, you must be able to perform the required setup in both Google Workspace and Dropbox. If this is not the case, you may contact our Sales team and engage our Consulting services.

2. Dropbox to Google Drive migration scope

You will find the list of what can be migrated from Dropbox on this page: File migration tool. 

In this current version, Dropbox Team Folders (this is a new feature from Dropbox) are not migrated. Our development team is working on this functionality.

All data can be migrated without any changes to the source structure or permissions. Any users with permissions will need to be listed in a mapping table in order for their permissions to be migrated.

Important: the mapping table must be exhaustive, any missing email address will not be converted, and would end up with loss of file permissions and metadata. Cloudiway automatically populates this mapping table when source Google Drive accounts are discovered by Get List functionality. However, make sure if the mapping table was populated automatically that you are not missing any email address.

This guide is aimed at experienced system administrators who are capable of connecting to remote systems and using a variety of administration tools.

If you are concerned you might have any difficulty completing these steps, please consider a solution with our consulting team. This will ensure a fast, cost-effective, and stress-free implementation.

3. Dropbox to Google Drive migration prerequisites

Before you start, you will need to ensure you have the details outlined in the following table.

Cloudiway loginStores details and provides
communication between the
systems you already use.
Help centerOur extensive help center is
always accessible, with videos,
troubleshooting tools, samples and

Google Admin


To configure the Google feeds.https://admin.google.com
Mapping table and User List (CSV)Prepare any mapping tables in CSV format, and User List, ready to upload later on.


You need a Dropbox global admin account in order to be able to create and configure the permissions that are required for the connector.The next chapter explains how to create the Dropbox connector and configure its permissions.

Google feeds need to be authorized in order to programmatically access the Google Drives and google Shared Drives. The next chapter explains how to create the Google connector and configure its permissions.

4. Dropbox to Google Drive migration process

The Dropbox to Google Drive Migration is a five step process : 

  1. Create the connectors for connecting to the source and the target .
  2. Create  your users manually, through the Discovery process (GetList), or by uploading CSV of users.
  3. Run an Audit to fully scope the scale of the migration, including how much data will need to be migrated. This step is optional. 
  4. Run a Pre-Processing to pre-create the target shared drives and migrate the permissions.
  5. Run the migration.

Dropbox to Google Drives migration requires to communicate with both your source and target tenants. 

To do this, Cloudiway uses connectors. You will need to set up a connector for each source tenant you wish to migrate and each target tenant that files should be migrated to. 

Follow the steps from this page to configure your Dropbox and Google connectors.

In particular see :

There are three ways to generate the Dropbox to Google Drive Migration list.

  • Manually by creating your entries manually.
  • You can run a Discovery to get the list of source users.
  • You can upload your users through a CSV file.

Option 1: Create a single user

Click on MANAGE > Create User and enter the following details:

Option 2: Get List

Cloudiway’s Get List tool helps you to retrieve users from your source tenant and will fill automatically your  Dropbox to Google Drive migration list.

From the Migration menu, select Get List.

Cloudiway User List Get-List

Enter the Source and Target Pool.

Then specify:

  • The Target Recipient Type: Shared Drive
  • The Matching Rule:
    • Mail Exact Match: the source email = the target email (bob.marley@sourcedomain.com > bob.marley@sourcedomain.com)
    • Keep Email Prefix Same as Source: only the domain name changed (bob.marley@sourcedomain.com > bob.marley@targetdomain.com)
    • FirstName.LastName (i.e. bob.marley@targetdomain.com)
    • F.LastName (i.e. b.marley@targetdomain.com)
    • FLastName (i.e. bmarley@targetdomain.com)
    • LastNameF (i.e. marleyb@targetdomain.com)
  • The Target Domain.

Click On Get User List. Once the Get List job is completed, the list of users will appear in the User List.

Option 3: CSV File Import

If you have a CSV file of all your users, you can upload the file to Cloudiway.

1. Navigate to Files > User List

2. Click on Manage on the action bar and select Import

Cloudiway User List Import

3. If required, click on Download sample CSV and add your users to the CSV file.

This article explains how to fill the CSV file.

4. When you have a complete CSV file with the correct headers, click on the BROWSE button.

5. Locate your CSV file within your own file system, and select it.

6. Select the appropriate connectors in the Source and Target fields.

7. Click on the UPLOAD button
If you see any error messages, check your CSV file, and try uploading again.

8. Once the CSV file format is correct, you will see a confirmation message.

The audit is optional and purely informative. 

It helps determine the volumetry and number of files to migrate.

You can use the audit results to decide where you want to migrate: To a Google Shared Drive or to a Google Drive.

1. From the User List , select the users to audit.

2. From the action bar, click on MIGRATION, then Audit, the status change to FileAudit Scheduled

Cloudiway User List AuditScheduled

3. Refresh periodically your page and verify the status.

Cloudiway User List AuditStatusError

4. If there is an error, click on the line to edit the entry. In the Logs tab, check the Error message in the logs. Licenses are missing in this case; contact your sales representative or purchase more licenses on the platform, then try again.

Cloudiway User List AuditStatusError NoLicense

5. To check the result of the audit, edit the line and then  click on the Audit tab;

Cloudiway Audit Results

When your Cloudiway connectors are set up, you are ready to perform your Dropbox to Google Drive Migration.  Before launching the migration, you need to run the preprocessing task at least one time. This task can be run more than once if required. The preprocessing task will precreate the Shared Drives (if you migrate to shared drives) and migrate the permissions.

  1. From the User List area, select the users to preprocess (you can use the checkbox at the top of the list to select all)
  2. From the action bar, click on MIGRATION, then PreProcessingthe status change to FilePreProcessing Scheduled

Periodically refresh the pages to update the status.


Now that you have performed all the pre-migration steps within your tenants and Cloudiway, you’re ready to migrate. We recommend you run a test migration on a single user first to check that your configuration produces the outcome you expect.

To start your migration, select the users or batch and click on MIGRATION, then Start button. Your batch will be scheduled and will begin as soon as resources are available.

Don’t forget that Cloudiway migration platform supports delta passes and that migrations are therefore incremental.

Every time you restart the migration, only items that haven’t already been copied to the target — or that have been changed since they were copied to the target — will be migrated.

You can monitor your migration from the dashboard

If you require more information, you can click on any entry in the User List and navigate to the Audit , Logs, or Statistics.

File Migration Statistics

5. Migrate to specific folder

It is possible to split and reorganize your content. 

In particular, you may want to migrate only specific folders or to migrate content to a specific folder. You can refer to the following article to determine how to configure the migration platform for these specific scenario:

How To Migrate Files From or To a Specific Folder


5.1 Exclude folder

If you want to exclude different folders from the migration, enter the Folder ID or Folder Path.

You can get the Folder ID from the URL, you don’t need to enter the Folder Path:

6. Dropbox Migration Global Settings

Global settings are fully covered in this article: 

Migration Global Settings

7. Troubleshooting