Case Study:Google Workspace to Office 365 Migration

Case Study: Fidelity bank migrates from Google Workspace to Office 365

Fidelity Bank – Google Workspace to Office 365 Migration


Amidst the dynamic landscape of cloud computing, enterprises frequently encounter the pivotal decision of selecting an optimal service platform aligned with their evolving requirements. This case study meticulously examines a recent migration endeavor undertaken by Fidelity Bank, a prominent financial institution in Africa, as they navigated the transition from Google Workspace to Office 365. The intricacies of this migration project shed light on the strategic considerations and transformative aspects that shaped Fidelity Bank’s decision-making process.

Google Workspace to Office 365 Migration : The challenge

Objective: Migrate all user data and accounts from Google Workspace to Office 365.

Number of Users: 2000

Data Volume: 5 terabytes

Deadline: 1 month

Success Story: Google Workspace to Office 365 Migration

Challenged faced for the Google Workspace to Office 365 migration project

  1. Volume of Data: Managing a substantial 5TB of data posed a significant challenge, particularly within the confines of a pressing deadline. The sheer volume added complexity to the migration process, necessitating meticulous planning and execution to ensure a seamless transition without compromising on data integrity.

  2. User Downtime: Recognizing the critical importance of user continuity, the project prioritized minimizing downtime for the 2000 users affected by the migration. The challenge was not only to transfer the data efficiently but also to do so with minimal disruption to daily operations, emphasizing the need for a carefully orchestrated migration strategy.

  3. Data Integrity: Preserving the integrity of data throughout the migration was a paramount concern. With a meticulous focus on preventing any loss or corruption, the project team implemented robust measures to validate and verify data accuracy at every stage of the transition. This encompassed comprehensive testing protocols and real-time monitoring to safeguard against potential pitfalls.

  4. Permissions: Maintaining the intricate web of permissions established in Google Drive emerged as a critical aspect of the project. Ensuring that user access, sharing settings, and collaboration permissions remained intact was imperative for a smooth post-migration user experience. The project team committed to preserving these settings precisely, emphasizing the meticulous attention paid to the nuances of permissions during the migration process.


Fidelity Bank was issued with its universal banking license on June 28th, 2006, making Fidelity Bank Ghana Limited, the 22nd bank to be licensed by the Bank of Ghana under the new Banking Act, 2004 (Act 673).

The Bank was formerly Fidelity Discount House, the leading discount house in Ghana. After operating profitably for 8 years, the business environment in the country attracted investors to the idea of establishing a bank.



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The solution

The Cloudiway platform was used end to end to perform the Audit, the provisioning, the Google Workspace to Office 365 migration and the cutover of all the users.

A thorough audit was carried out to categorize the data, identify redundant or obsolete files, and streamline the migration.

Before initiating the migration, a complete backup of all data was taken.

 Instead of moving all users simultaneously, they were migrated in batches, ensuring smoother transition and troubleshooting of issues without widespread disruption.

User Communication: Users were informed in advance about the migration and scheduled downtimes.


The Google Workspace to Office 365 migration was successfully completed two days before the one-month deadline. By migrating users in batches, the IT department was able to quickly resolve minor hitches without affecting the entire organization. Thanks to the training sessions, users transitioned smoothly to the Microsoft 365 platform. The company reported 98% satisfaction among its employees with the new platform, with only a few minor issues addressed in the post-migration support phase.

The Benefits


All cloud-based operations.

Seamless migration of all users, data, and permissions with one single software.

All users migrated in less than 1 month.


Adewale Adeleye ”The migration and the platform was really helpful. We completed it in time without errors.”

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