Cloudiway offers basic support included in migration licenses during your business hours, plus premium weekend support packages are available.
From the simplest of questions to complex troubleshooting, Cloudiway support services respond to your needs.
Cloudiway offers basic technical support during every step of your data migration. Our support team of migration experts consider every enquiry a priority, and we will escalate any critical problems immediately to our developers and keep you updated on progress. You have complete peace of mind when choosing Cloudiway as your data migration platform.
Our weekday and weekend response times are listed below. We understand that migrating data from one system to another can be a complex task, requiring careful planning and customized configuration of remote systems. Therefore, we also offer consulting services, which we encourage you to use if you're using the Cloudiway platform for the first time.
Cloudiway's service level agreement (SLA) reinforces our commitment to getting your data migrated in a timely manner. Whenever you raise an issue for our support team to address, we enforce the following SLAs based on the priorities explained further down this page:
Our SLA covers business hours from Monday to Friday.
We also offer weekend support where we endeavor to resolve issues within the same timeframe but cannot guarantee it.
Premium support packages are available to meet your demands. Simply get in touch with your requirements and we will provide you with a quote.
Make sure you raise only one issue per ticket to ensure all issues are dealt with and not missed.
We provide three levels of escalation during problem resolution: