Cloudiway reviews 2026:
the cloud migration platform rated by its users
A French vendor based in Annecy, Cloudiway has migrated more than 3 million mailboxes with a 99.9% success rate in over 150 countries. Here are the real ratings published on the leading verified-review platforms.
Across more than 400 verified reviews (G2 and Capterra combined), Cloudiway scores between 4.5 and 4.9 out of 5. IT teams and managed service providers (MSPs) value a structured migration workflow, real-time tracking and responsive support. The main reservation concerns the technical learning curve when configuring connectors.
Thematic summaries of verified G2 and Capterra reviews, grouped by project type. The ratings shown correspond to real evaluations published on those platforms.
Cloudiway reviews for mailbox migration
Mailbox and archive migrations between Exchange, Microsoft 365, Gmail, IMAP, Lotus Notes and Zimbra
Microsoft 365 administrators, IT teams, MSPs
Launching migration batches and then tracking progress in one place let us switch several thousand accounts over without surprises. A recurring theme: "everything was centralized; once the jobs were running we only had to monitor progress".
Reliable migration on large volumes with data integrity preserved. The initial connector configuration takes some learning, but the process becomes smooth once the first batch is scoped.
Cloudiway reviews for file and site migration
Content transfers between OneDrive, Google Drive, SharePoint, Box and Dropbox, with permissions and folder structure preserved
Migration project managers, collaboration teams
The dashboard gives a clear view of progress, which cuts down on manual supervision: "I opened the project, checked the progress, and moved on to something else".
Good flexibility across heterogeneous source and target environments. The interface could be modernized, but it remains effective for scoping a multi-platform project.
Cloudiway reviews for collaboration migration (Teams, Slack, Google Chat)
Migration of collaboration workspaces: Microsoft Teams, Slack and Google Chat, including channels, conversations and attached files
Change and adoption teams, MSPs
Reports and notifications sent straight to email mean you do not have to stay logged into the console to follow the status of collaboration workspace migrations.
Broad functional scope and coverage of the main team messaging platforms. The documentation is dense: onboarding support speeds up the first migration.
Cloudiway reviews for coexistence and tenant-to-tenant migration
Coexistence during migration: GALSync (global address list), calendar free/busy, mail routing, Intune migration and tenant-to-tenant orchestration
Microsoft 365 architects, CIOs, mergers and acquisitions
Directory and calendar coexistence during a long cutover kept service running between both tenants, a key point on a merger project.
Solid coexistence features for orchestrating a phased cutover. Permission setup requires rigor, but it is well documented by support once you reach out.
Cloudiway reviews for AI Readiness and SaaS Backup
Newer products: Microsoft Copilot readiness assessment (CAF Score) and backup of Microsoft 365 and Google Workspace data
CIOs, CISOs, MSPs
The Copilot readiness assessment gives a concrete reading of data governance maturity before rolling out AI agents. Recent offering: few public reviews so far, feedback still being consolidated.
SaaS Backup rounds out the migration offering by covering data protection after cutover. Recent module, still to be evaluated over time against specialized backup vendors.
What comes up most often in reviews
Praised
Structured, efficient migration process114
Clear progress tracking48
Multi-cloud flexibility47
Easy day-to-day use34
Responsive, competent support28
Flagged
Technical initial setup30
Permissions learning curve19
Interface could be modernized15
Pricing high for small projects9
Limited live chat8
Number of G2 reviews mentioning each theme. Source: analysis of the G2 reviews, August 2026.
Objections
Objections about Cloudiway (and our answers)
What we hear
Cloudiway's answer
Objection · onboarding
"Connector setup is technical and there is a real learning curve at the start"
The complexity is concentrated in the first batch. Documentation, configuration wizards and onboarding assistance shorten that phase, and the process becomes repeatable once the connector is scoped.
Objection · interface
"The interface feels dated and can confuse new users"
The interface favors the information density needed to run a project over aesthetics. The centralized dashboard remains the most praised feature for real-time tracking, and usability improvements ship continuously.
Objection · pricing
"Pricing seems high for small, one-off projects"
Per-migration-license billing scales with actual volume. Value for money is rated 4.7/5 on Capterra, and the value shows most on multi-tenant projects and high-volume migrations.
Objection · support
"Support is responsive, but a few users report delays or uneven help"
Support is rated 4.7/5 on Capterra and cited as a strength in 28 G2 reviews. Ticket and email channels plus the knowledge base cover most cases, and project assistance capacity keeps growing.
Objection · data control
"As a SaaS, how much control do we keep over the security and location of migrated data?"
Cloudiway is ISO 27001 certified, GDPR compliant, and a Microsoft and Google partner. Data transits encrypted with no lasting storage of content, and data integrity is consistently praised in reviews.
Objection · one-off tool
"Once the migration is done, the tool has no further use"
Beyond migration, coexistence (GALSync, free/busy), SaaS Backup and AI Readiness extend the value over time, especially for MSPs equipping several customers.
FAQ
Frequently asked questions about Cloudiway reviews
Is Cloudiway a good cloud migration tool?
Yes, according to verified reviews: 4.9/5 on G2 (250 reviews) and 4.8/5 on Capterra (157 reviews, 90% would recommend). The strengths cited most often are migration reliability, real-time tracking and multi-cloud coverage.
What is Cloudiway's rating on review platforms?
G2: 4.9/5 across 250 reviews (97% five-star ratings, Grid® Leader). Capterra and GetApp: 4.8/5 across 157 reviews. Trustpilot: rated "Excellent" at 4.5/5 based on 39 direct customer reviews. logiciels.pro syndicates the Capterra listing and ratings.
How much does Cloudiway cost?
Pricing is per migration license, based on volume and project type. Value for money is rated 4.7/5 on Capterra. A free trial lets you test the platform before committing.
What are Cloudiway's strengths and weaknesses?
Strengths: structured migrations, centralized tracking, multi-cloud flexibility, responsive support. Weaknesses: technical initial setup, an interface that could be modernized, and pricing perceived as high on small projects.
Which environments does Cloudiway support?
Microsoft 365, Google Workspace, Exchange, Gmail, IMAP, Lotus Notes and Zimbra for mail; OneDrive, Google Drive, SharePoint, Box and Dropbox for files; Teams, Slack and Google Chat for collaboration.
Where is data hosted, and is Cloudiway GDPR compliant?
Cloudiway is ISO 27001 certified and GDPR compliant, a French vendor headquartered in Annecy. Data transits securely during migration, with data integrity regularly cited in reviews.
Does Cloudiway handle coexistence during a long migration?
Yes: GALSync (global address list), calendar free/busy availability, mail routing and tenant-to-tenant orchestration keep service running between two environments during a phased cutover.
How does Cloudiway compare to alternatives (BitTitan MigrationWiz, Quest, ShareGate, AvePoint)?
Cloudiway stands out for its MSP focus, coexistence during migration and high ratings on G2 and Capterra. The comparison depends on volume, source type and coexistence needs, and should be scoped project by project.
How does Cloudiway collect and showcase customer reviews?
Reviews come from independent platforms with verified reviews (G2, Capterra, GetApp, Trustpilot). Cloudiway invites customers to share feedback after their project and relays those ratings without publishing a self-declared score on its own site.
See for yourself why users rate Cloudiway 4.9/5
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